ALL SALES ARE FINAL and are not subject to return or exchange. The only exception to this policy is if you received an incorrect or defective item. Returned items may be subject to a restocking fee.
Extensions Hair Returns Notice
Health & sanitary considerations prevent us from accepting for return (or re-sale) ANY extensions hair that has been used. For the purpose of this policy we define used extensions hair (human or synthetic) that has been altered, brushed, combed, picked, cut, or washed in any way.
We follow very strict guidelines with respect to the returning of extension hair. As a necessary health precaution, extensions hair must be returned unaltered and unused. The hair should be returned in it's original packaging including all ties, tags, netting, etc. Package should not be marked, taped or attached by anything.
No unsuitable Returns accepted
We retain the right to refuse returns not meeting our returns criteria. If you return merchandise that does not meet our criteria, it may be returned to you at your own expense. Unapproved/unsuitable returns will be held for 7 days pending the payment of shipping charges to return the merchandise to you. If you do not pay the re-shipping costs we will discard the merchandise. We will not issue credit for any product that cannot be restocked.
No unauthorized returns accepted
All exchanges must be pre-authorized. We will not be responsible for unauthorized merchandise returns. All packages that are sent to us without an rma# will be refused and returned at customer's own expense.
Unclaimed Packages
All packages that are unclaimed and returned to us by the post office will not be refunded. However, a store credit will be issued for the amount minus the shipping/handling cost. Shipping and handling charges are non refundable.
